Privacy Policy

1. Introduction

Welcome to Melirro ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data in compliance with applicable data protection laws and Meta Platform Policies.

This Privacy Policy explains how our application collects, uses, and safeguards information when you interact with our Facebook Pages, posts, live broadcasts, and automated messaging features powered by the Meta Graph API.

2. Information We Collect

When you interact with our platform (such as leaving a public comment on a post or live video, or receiving automated private messages), we may access and process the following information provided via Meta Graph APIs:

• Public Profile Information: Your display name, profile picture, and Page-Scoped User ID (PSID) provided by Meta.
• Interaction Data: The content of comments you post on our Page/posts, post ID, comment timestamp, and keyword triggers.
• Messaging Interactions: Messages exchanged with our automated Messenger bot, including timestamps and interaction status.
• Voluntary Form Submissions: Any information you voluntarily provide when completing forms sent via our private messages (e.g., name, contact details, inquiries).

3. How We Use Your Information

We process your information strictly for the following purposes:

• Automated Responses: To detect user comments on posts or live streams and automatically deliver requested information via Messenger private replies.
• Form Delivery: To send direct links to registration, interest, or customer inquiry forms as requested.
• Customer Support: To facilitate communications between you and page administrators to answer questions or fulfill service requests.
• Service Quality & Compliance: To ensure reliable bot operation and prevent spam or misuse.

We do not use your information for unsolicited spam or sell your personal data to any third parties.

4. Data Sharing and Disclosure

We do not share, sell, rent, or trade your personal data with third parties for commercial or marketing purposes. We may only disclose your information if:

• Required by law, regulation, or legal process.
• Necessary to protect the rights, property, or safety of Melirro, our users, or the public.
• Operating through trusted cloud infrastructure providers (e.g., Cloudflare, secure databases) solely for hosting and processing purposes under confidentiality obligations.

5. Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required to meet legal obligations.

All data transmitted through our service is encrypted using industry-standard Transport Layer Security (TLS/HTTPS). We employ strict access controls and security measures to safeguard against unauthorized access or alteration.

6. User Data Deletion Rights

Under Meta Platform Policies and international privacy regulations, you have full control over your personal data. You have the right to request the deletion of any data associated with your user profile at any time.

For detailed step-by-step instructions on how to request deletion or remove app permissions directly via Facebook, please visit our User Data Deletion Instructions page.

7. Contact Information

If you have any questions, feedback, or requests regarding this Privacy Policy or how your data is handled, please contact us at: